Request for refunds may be submitted through one of the following ways:

Via Email

1. Send an email with the subject title “Beyonce Refund” to
2. Quote your Booking Reference No.

Via Telephone

1. Call the Beyonce’s Refund Hotline
2. Quote your Booking Reference No.

Refunds will be affected through a reversal of your credit card charges.

Request for refunds must be submitted at:

Axcess Tickets Head Office
3rd Floor, Block A,
, Selangor DE.

Business Hours:
9:00am-5:30pm (Mon-Fri)
9:00am-1:00pm (Sat)
Closed on Sunday & Public Holiday

For timely processing of refunds, please ensure the following upon submission:

Cash Purchases

1. Original tickets in good condition, stub must not be torn
2. Complete application form
3. Photocopy of NRIC/Passport (foreigners)

Refunds will be affected through a cheque.

Credit Card Purchases

1. Credit Card holder must be present
2. Original tickets in good condition, stub must not be torn
3. Complete application form
4. Photocopy of credit card front

Refunds will be affected through a reversal of your credit card charges.